Shipping policy

Shipping Policy

Last updated: September 24, 2026

At FELIVO, we aim to make the delivery experience as simple and reliable as possible.

Please review the information below regarding shipping, delivery times, and order-related issues.

Complimentary Shipping

FELIVO offers complimentary standard shipping on all eligible orders.

Any applicable delivery information will be shown during checkout before your order is completed.

Delivery Time

Most FELIVO orders are normally delivered within 3–5 business days.

Delivery times are estimates and are not guaranteed. Occasional delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Transportation disruptions
High order volumes
Holidays
Unexpected fulfillment delays
Other unforeseen circumstances

If your order experiences a significant delay, please contact FELIVO Customer Care so we can review the situation.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will begin processing.

Orders may enter fulfillment shortly after submission. Because of this, we cannot guarantee that changes or cancellations can be accommodated once processing has begun.

If you need to request a change or cancellation, please contact us as soon as possible.

Multiple Shipments

Orders containing multiple products may occasionally arrive separately.

If this happens, different items from the same order may be delivered on different days.

A partial delivery does not necessarily mean that part of your order is missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing your purchase.

FELIVO is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered fulfillment.

Furniture Measurements & Delivery Access

Before purchasing larger furniture, please review the product dimensions carefully and make sure the item is suitable for your space.

Customers are responsible for confirming that furniture can reasonably pass through any necessary:

Doorways
Hallways
Staircases
Elevators
Entryways

Please measure your space and access points before placing an order.

FELIVO does not accept returns solely because an item does not fit through an entrance or within the customer's intended space.

Delivery Delays

While most orders arrive within our normal 3–5 business day delivery window, unexpected delays can occasionally occur.

These may result from circumstances such as weather conditions, transportation disruptions, fulfillment issues, or other events outside our reasonable control.

A delayed delivery does not automatically mean that an order has been lost.

If your order is significantly delayed, please contact us so we can review the situation and assist where reasonably possible.

Damaged, Defective, or Incorrect Deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact FELIVO Customer Care as soon as possible and provide:

Your order number
A description of the issue
Clear photographs or video of the item
Photographs of the packaging where relevant

Please keep the item and its original packaging while your claim is being reviewed.

Depending on the circumstances, an approved resolution may include replacement parts, a replacement item, or a refund.

For full details, please review our Return & Refund Policy.

Refused or Undeliverable Shipments

If a shipment cannot be delivered due to incorrect information supplied by the customer, repeated unsuccessful delivery attempts, refusal of delivery without an approved reason, or another issue attributable to the recipient, additional costs may apply before the item can be sent again.

Please contact FELIVO Customer Care if you experience a delivery issue.

Unexpected Shipping Issues

Furniture deliveries may occasionally be affected by circumstances that cannot reasonably be anticipated.

If something goes wrong with your delivery, please contact FELIVO Customer Care so the situation can be reviewed and the appropriate next steps can be determined.