Refund policy

Return & Refund Policy

At FELIVO, we want every order to arrive exactly as expected. Please review the following policy carefully before placing your order.

Returns

All sales are final. At this time, FELIVO does not accept returns or exchanges, including returns due to change of mind, preference, sizing, color, or items no longer being wanted.

We encourage customers to review all product descriptions, dimensions, materials, colors, and other product information carefully before completing a purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible at support@felivo.com.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the item and any damage or defect
Photographs of the packaging where applicable

Once the information has been reviewed, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, replacement parts, or a refund.

Please do not dispose of the item or its original packaging while your claim is being reviewed, as additional photographs or information may be required.

Refunds

Because all sales are final, refunds are not provided for change-of-mind purchases.

Refunds may be issued when we approve a claim involving a damaged, defective, incorrect, or otherwise unresolved order, or where required by applicable law.

If a refund is approved, it will be issued to the original payment method. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Exchanges

We currently do not offer exchanges.

If you experience an issue with an item you received, please contact our customer care team so we can review the situation.

Order & Delivery Issues

Most orders are normally delivered within 3-5 business days. Occasionally, unforeseen circumstances may result in delays.

Tracking information will be provided when available. If you believe your order has been lost, significantly delayed, or delivered incorrectly, please contact us at support@felivo.com so we can investigate.

Colors, Materials & Measurements

Furniture may display slight variations in color, texture, grain, or finish due to natural material characteristics, lighting conditions, photography, and differences between displays.

Measurements provided on our website are approximate and may vary slightly. These normal variations are not considered defects.